Contact
Contact
Use the support email for product help and payment issues. Do not email passwords, payment card numbers, or identity documents.
Support email
Write to [email protected]. Include a short description of your issue and the email or username connected to the account when relevant.
- Product help: include your device, browser, and what happened.
- Payment issue: include the transaction reference shown by the payment provider; do not send full card details.
- Privacy request: request access to or deletion of account data from the email linked to your account when possible.
- Safety report: use the in-product Report action first, then email any relevant account or event details.
Before you write
- Read How It Works for matching and permissions questions.
- Use the in-product Report action for a profile or conversation whenever it is available.
- If anyone is in immediate danger, contact local emergency services—email is not for emergencies.